Arbique-Rendell Onsite Training & Consulting is a Halifax-based company dedicated to sharing knowledge, and committed to increasing the quality of healthcare, through promotion of best practice standards (CLSI) for health-care workers involved in providing blood collection services, laboratory testing, point-of-care testing, risk management, and quality management.

ARO develops and and provides web-based (e-learning) programs on a number of health-professional related topics through our virtual campus.

We also teach customized programs and workshops on numerous topics including phlebotomy, point-of-care testing, universal precautions, and blood-borne pathogen exposure prevention at community colleges, pharmacies, and nursing homes.

ARO’s partners, Judy Arbique and Anne Rendell share a common focus of quality in all aspects of service and bring together a core set of strengths in education and experience in program evaluation, research, and strategic planning in the quality management, risk management, and healthcare fields.

ARO’s knowledge, enthusiasm, and attention to technical and organizational considerations make them a strong, effective, responsible team.

To ensure the highest quality of service to our clients, ARO commits to:

• Introduction of recognized best practice techniques and procedures to ensure quality service.
• Client satisfaction with respect to professional image and quality of service.
• Effective communication and implementation of policies, protocols and standards.
• Encouragement of stake-holder input into improving quality of service.
• Evaluation of, and continual improvement of the quality of service.
• Review and modification of policies, processes, and quality objectives on an annual basis.